INDEPENDENCE GROUP NL SUSTAINABILITY REPORT 2018

OUR STRATEGIC IMPERATIVES 1 People Our diverse team is motivated to come to work, and we all know what to do and strive to be our best because we recognise that great people make great companies. 2 Safety & Wellbeing We pro-actively prevent harm and improve the wellbeing of our people because we care. 3 Business Support We have robust “fit-for-purpose” processes and systems embedded in our business with a culture of continuous review. We are successful when... 4 Community & Environment Our communities value their relationships with us as a result of our demonstrated care and responsibility for both the community and the environment for the benefit of all. 5 Financial Our financial strength and capital management is a competitive advantage enabling consistent investment in growth and payment of dividends. 6 Operations We have optimised and maximised the value of our operations and our products. 7 Growth We have delivered transformational growth through discovery and accretive M&A and our company is in a position of strength for the future. 8 Innovation & Technology We have an innovative culture that applies new technologies to leverage our business potential in an ever increasingly volatile, uncertain, complex and ambiguous world. 9 Customer Our customers value our business as we have a demonstrated knowledge of their current and future requirements along with a track record of delivery. FIGURE 3 1 2 3 4 5 6 7 8 9 O u r s h a r e h o ld e r s r e c e i v e a s u p e r i o r l o n g - t e r m r e t u r n o n t h e i r i n v e s t m e n t . IGO SUSTAINABILITY REPORT 2018— 17